(Senior) Customer Success Manager (m/f/x)

About us

The appliedAI Initiative is Germany’s largest initiative for fostering the application of AI technology in the European industrial landscape. We shape Europe’s innovative power in AI together with leading companies and tech players. We do this through close sparring and interaction with our partners on neutral ground based on delivering a unique set of assets and individual services. We build on deep technical expertise while focusing on applicability of the solutions. We create visions in the age of AI for Germany as a society, for us in a world of climate change as well as in our economy. We guide our partners to achieve their ambition in a world we want to live in.

Your mission

We are looking for a driven (Senior) AI Transformation Strategist who is committed to guiding organizations from different industries through their AI transformation. As an excellent communicator and customer-obsessed analytical expert, you will be an essential point of contact for the companies within our Partnership Programme (https://www.appliedai.de/en/partnership) and support them in advancing their AI journey by unlocking the best value out of their collaboration with appliedAI. You will work closely together with appliedAI experts from a variety of backgrounds to shape Europe’s innovative power in AI.

Successful candidates will:

  • Serve as a trusted advisor for the companies on their AI transformation journey who understands their AI challenges, desired business outcomes and future vision. 

  • Manage and nurture a portfolio of companies to ensure their success and satisfaction by maximizing the value from the appliedAI Partnership Programme for their organization. 

  • Act as an advocate for the companies within appliedAI, collaborate with asset, sales and product teams to share customer feedback and insights to help shape future products and services. 

  • Help companies achieve their strategic goals by providing timely, proactive and relevant recommendations that will benefit their application of AI. This includes establishing close relationships with executives to ensure maximum impact throughout the broader organization as well as engaging with appliedAI asset teams to gain a deep understanding of our offering.

  • Act as the key networking point of contact, enabling relevant and value driven cross-industry collaboration and interaction between companies.

  • Maximize synergies within the network of companies by actively cultivating connections among them.

  • Conduct regular check-ins and reviews with executives and AI leaders to track performance metrics, understand their needs and gather feedback.

  • Ensure operational process excellence and further develop our internal assets. 

Your profile

  • You have an advanced degree and outstanding academic record in artificial intelligence, computer science, engineering, technology management, business administration or mathematics with a focus on IT or a similar course of study or equivalent qualification.

  • Previous work experience in the AI sector, software & technology

  • You have a passion to stay on-top of the latest research and development in the field of AI

  • Excellent analytical, and problem-solving skills combined with strong presence and communication skills

  • A deep understanding of AI and a good understanding of the technical ecosystem

  • A plus: previous experience in applying AI in companies 

  • Outstanding relationship building skills with the ability to interact and influence C-level executives and decision makers.

  • Results-driven and tenacious character, aim to make an impact in a fast-paced environment

  • Team player with a willingness to learn new things

  • Fluent English and German

What we offer

A highly qualified and motivated team of ~ 120 people is on a journey to change the rapidly evolving European AI Landscape.

- Flexibility to choose / switch between our amazing office space in the Innovation Park AI in Heilbronn, House of Communication in Munich or/and work from home
- Opportunity to shape a variety of projects and the development of new, original content based on the latest developments in AI and its adoption in businesses
- Want to learn about robotics, autonomous drones or smart factories? All of this is happening at appliedAI
- You will have access to the newest technologies in the AI domain, budget to drive the education program and peers to develop with
- An atmosphere that encourages to think and experiment in new ways with software, hardware, and processes
- Hottest topics of the next decade and freedom and trust to initiate own activities
- A highly visible initiative that helps you build a large and high-level network of start-ups, partners, and tech companies
- Budget to visit important conferences, read up on papers and develop your skills with the team - potentially showcasing results at e.g. GTC
- Internal seminar in machine learning and computer science
- Free membership at the UnternehmerTUM MakerSpace to realize your personal projects using any machine from 3D printers and embroidery machines to a wood and metal workshop, powder coating and water cutting.
- Sports membership with Wellpass to access thousands of sports facilities all over Germany (and beyond), ****as well as online courses.
- JobRad leasing option.
- You can take a sabbatical of up to 3 months after min. 3 years of employment - because sometimes 30 vacation days are not enough to explore the beauty of this world.

Contact

Hicham Samma (People and Culture Specialist)
h.samma@appliedai.de​​​
appliedAI Initiative GmbH, August-Everding-Str. 25, 81671 Munich